Who it's for
- Local service businesses (salons, auto shops, clinics)
- Restaurants and cafés with a steady customer base
- E-commerce stores following up after delivery
- Agencies wrapping up a project
The problem
- ·Directly asking every customer for a Google review can backfire if the experience wasn't great.
- ·Most review tools only send the happy path — complaints still end up on your public profile.
- ·Manually filtering who to ask is slow and error-prone.
How it works
- 1
Import your customer emails or pick a segment.
- 2
We send a one-tap 1–5 rating request with your business name.
- 3
Ratings at or above your threshold (usually 4) are routed to your Google review URL.
- 4
Lower ratings see a private follow-up: 'Sorry — what could we have done better?'
- 5
You get a dashboard with every score, comment, and routed review.
Example question
“How was your experience with us?”
Threshold: 4/5 — ratings at or above this number route to the review page; below this number trigger a private follow-up.
Questions
Is this against Google's review policy?
Google's policy prohibits review gating that suppresses negative reviews. Our flow asks every customer, captures every response, and simply routes happy customers to where they can leave a public review — while giving unhappy customers a private channel. Unhappy customers are free to leave a public review on their own.
Can I customize the threshold?
Yes — the default is 4/5, but you can set it to any value. A lower threshold sends more people to Google; a higher one is more conservative.
Do customers need to sign up?
No. They click the link in the email and rate in one tap. No account, no friction.