How a feedback flow works
Four steps from sending to learning. No spreadsheets, no duct tape.
1. Send the ask
Paste customer emails or pick a segment. We send a branded one-tap rating request.
2. Capture a 1–5 rating
A mobile-first page makes rating effortless — no sign-up, no friction, one tap.
3. Route intelligently
Happy customers get a direct Google link. Unhappy ones also get a private follow-up question.
4. Read every answer
Dashboard shows scores, open rate, response rate, comments, and reviews routed.
Start from a template
Six battle-tested flows. Pick one, tweak the question, send in minutes.
Customer review → Google
Give happy customers your Google review link and unhappy ones a private line to you.
“How was your experience?”
Team pulse check
Quick weekly temperature check: how is the team feeling?
“How are you feeling this week?”
Post-event feedback
Collect ratings and comments right after a workshop, webinar, or meetup.
“How was the event?”
Trial-end feedback
Find out why trial users convert — or don't.
“How was your trial?”
Support CSAT
Rate a support interaction right after it closes.
“How did we do on your support request?”
Product feedback
Ask recent users how they like the product and what's missing.
“How would you rate the product?”
Why teams use feedback flows
Fix problems faster
Unhappy customers can tell you directly, so you hear about a problem while you can still fix it.
Built for one tap
No sign-up, no long form. Customers rate you in under ten seconds.
Know the truth
See every score, not just the public ones. Average, NPS-ish trends, open rate, response rate.
Ways to use feedback flows
Real-world playbooks teams run on Onetapvote today.
Collect Google reviews
Ask every customer for a rating. Happy ones get a direct link to your Google review page; unhappy ones also get a private line to you, so you can fix the problem.
Read the playbookTeam pulse surveys
A 10-second rating beats a 20-question form. Catch morale dips early and open a private channel for what's really going on.
Read the playbookPost-event feedback
Send a rating request the moment the event ends. Capture sentiment while it's fresh — and route enthusiastic attendees to review platforms.
Read the playbookTrial-end feedback
Catch every trial user before they churn silently. A one-tap rating reveals the blocker, and unhappy users tell you exactly what stopped them from upgrading.
Read the playbookSupport CSAT
A one-tap CSAT rating the moment a ticket resolves. Low scores get an honest private follow-up so you can coach and fix — fast.
Read the playbookProduct feedback
A short 1–5 rating on the product experience, then a single focused question on what to change. No 20-question forms, no dead responses.
Read the playbookTenant satisfaction
Catch maintenance issues before they become complaints. A quick rating after every visit, every quarter, or every renewal — and a private channel for problems that need your attention now.
Read the playbookCourse feedback
A one-tap rating the moment a lesson, module, or term ends. Happy students can nudge a public review; struggling students surface confusion before they drop off.
Read the playbookRestaurant feedback
A QR code on the table or receipt. Diners rate the meal in one tap; raving fans get a direct link to your Google listing; unhappy diners can also reach the manager directly.
Read the playbookPatient experience
A one-tap rating after the visit. Every patient can leave a public review; issues also reach the practice manager directly, so you can follow up quickly.
Read the playbookSaaS onboarding feedback
Trigger a one-tap rating when the user finishes (or fails to finish) onboarding. Happy users see an upgrade nudge; stuck users tell you exactly where they got stuck.
Read the playbookExit interview feedback
A short anonymous rating plus one focused follow-up question, sent after the departure notice. Catch systemic issues fast — and without the performative politeness of a live call.
Read the playbookNonprofit donor feedback
A short rating after a donation, event, or campaign close. Happy donors get nudged toward recurring giving; lukewarm donors tell you what would make them give again.
Read the playbookHotel guest feedback
A one-tap rating sent at checkout or the day after. Enthusiastic guests get a direct link to Booking or Google reviews; dissatisfied guests can also reach the manager privately.
Read the playbookGym class feedback
A quick rating after every class or month of membership. Happy members become promoters; members hesitating to renew tell you exactly what would keep them.
Read the playbookAnd more ideas