How a feedback flow works
Four steps from sending to learning. No spreadsheets, no duct tape.
1. Send the ask
Paste customer emails or pick a segment. We send a branded one-tap rating request.
2. Capture a 1–5 rating
A mobile-first page makes rating effortless — no sign-up, no friction, one tap.
3. Route intelligently
Happy customers get sent to Google. Unhappy ones get a private follow-up question.
4. Read every answer
Dashboard shows scores, open rate, response rate, comments, and reviews routed.
Start from a template
Six battle-tested flows. Pick one, tweak the question, send in minutes.
Customer review → Google
Send happy customers to your Google review page, catch unhappy ones privately.
“How was your experience?”
Team pulse check
Quick weekly temperature check: how is the team feeling?
“How are you feeling this week?”
Post-event feedback
Collect ratings and comments right after a workshop, webinar, or meetup.
“How was the event?”
Trial-end feedback
Find out why trial users convert — or don't.
“How was your trial?”
Support CSAT
Rate a support interaction right after it closes.
“How did we do on your support request?”
Product feedback
Ask recent users how they like the product and what's missing.
“How would you rate the product?”
Why teams use feedback flows
Protect your reputation
Complaints stay private with you — not splashed across a public review page.
Built for one tap
No sign-up, no long form. Customers rate you in under ten seconds.
Know the truth
See every score, not just the public ones. Average, NPS-ish trends, open rate, response rate.
Ways to use feedback flows
Real-world playbooks teams run on Onetapvote today.
Collect Google reviews
Ask every customer for a rating. Send only the happy ones to Google, and handle complaints privately before they go public.
Read the playbookTeam pulse surveys
A 10-second rating beats a 20-question form. Catch morale dips early and open a private channel for what's really going on.
Read the playbookPost-event feedback
Send a rating request the moment the event ends. Capture sentiment while it's fresh — and route enthusiastic attendees to review platforms.
Read the playbookTrial-end feedback
Catch every trial user before they churn silently. A one-tap rating reveals the blocker, and unhappy users tell you exactly what stopped them from upgrading.
Read the playbookSupport CSAT
A one-tap CSAT rating the moment a ticket resolves. Low scores get an honest private follow-up so you can coach and fix — fast.
Read the playbookProduct feedback
A short 1–5 rating on the product experience, then a single focused question on what to change. No 20-question forms, no dead responses.
Read the playbookTenant satisfaction
Catch maintenance issues before they become complaints. A quick rating after every visit, every quarter, or every renewal — and a private channel for problems that need your attention now.
Read the playbookCourse feedback
A one-tap rating the moment a lesson, module, or term ends. Happy students can nudge a public review; struggling students surface confusion before they drop off.
Read the playbookRestaurant feedback
A QR code on the table or receipt. Diners rate the meal in one tap; raving fans route to your Google listing; complainers reach the manager before they reach Yelp.
Read the playbookPatient experience
A one-tap rating after the visit. Positive experiences route to public reviews; issues reach the practice manager before they become complaints to regulators.
Read the playbookSaaS onboarding feedback
Trigger a one-tap rating when the user finishes (or fails to finish) onboarding. Happy users see an upgrade nudge; stuck users tell you exactly where they got stuck.
Read the playbookExit interview feedback
A short anonymous rating plus one focused follow-up question, sent after the departure notice. Catch systemic issues fast — and without the performative politeness of a live call.
Read the playbookNonprofit donor feedback
A short rating after a donation, event, or campaign close. Happy donors get nudged toward recurring giving; lukewarm donors tell you what would make them give again.
Read the playbookHotel guest feedback
A one-tap rating sent at checkout or the day after. Enthusiastic guests route to Booking or Google reviews; dissatisfied guests talk to the manager first.
Read the playbookGym class feedback
A quick rating after every class or month of membership. Happy members become promoters; members hesitating to renew tell you exactly what would keep them.
Read the playbookAnd more ideas