Who it's for
- Product managers and founders
- Growth teams prioritising roadmap
- UX researchers running lightweight studies
- Open-source maintainers
The problem
- ·Big surveys get low response rates from the people you most want to hear from.
- ·You hear from the loudest users, not the representative ones.
- ·Anecdotes drive the roadmap instead of signal.
How it works
- 1
Pick a segment of active users (e.g. logged in last 30 days).
- 2
Send a one-tap 1–5 rating on the product experience.
- 3
High scorers see: 'What's the one thing you'd add?'
- 4
Low scorers see: 'What's the one thing you'd fix?'
- 5
Roll up the responses by score band to spot patterns.
Example question
“How would you rate the product?”
Threshold: 4/5 — ratings at or above this number route to the review page; below this number trigger a private follow-up.
Questions
How often should I run this?
Monthly or quarterly works best. Weekly produces noise; yearly is too stale to act on.
Can I send to different segments with different questions?
Yes — create a flow per segment. You can ask new users 'what was confusing?' and power users 'what's missing?' in parallel.
Matching template
Product feedback poll template
Let users vote on the product area that needs the most love.