Who it's for
- Property management companies
- Landlords managing multiple units
- Student housing operators
- Short-stay and corporate-housing hosts
The problem
- ·Tenants complain on Google or social media before they complain to you.
- ·Long annual surveys miss fast-moving maintenance problems.
- ·You don't know which buildings or managers are under-performing until renewals drop.
How it works
- 1
Segment tenants by building, unit, or property manager.
- 2
Send a one-tap rating after a maintenance visit or on a quarterly cadence.
- 3
High scores can route to a Google review page for the building.
- 4
Low scores open a private note: 'What needs our attention?' — routed to the right manager immediately.
- 5
Roll up trends per building to spot under-performing properties before renewal season.
Example question
“How would you rate your experience this quarter?”
Threshold: 4/5 — ratings at or above this number route to the review page; below this number trigger a private follow-up.
Questions
Can I separate ratings by building or manager?
Yes — create a flow per segment (building, property manager, unit type). Each flow produces its own score trend you can compare side-by-side.
Will low-scoring tenants leave bad Google reviews anyway?
Some will — and that's their right. The point of the private follow-up is to catch and resolve the issue before a 1-star review happens. Properties that respond quickly to tenant complaints tend to avoid the worst public reviews.
Is this compliant with tenant privacy laws?
Responses are linked to the tenant email you sent to — same data model as any other tenant communication. Don't include sensitive personal data in the question or follow-up and you're within standard compliance frames (GDPR, CCPA).
Matching template
Satisfaction rating template (1–5 stars)
Collect a 1–5 star rating from your audience.