Who it's for
- Restaurants and cafés
- Bar and pub owners
- Multi-location hospitality groups
- Food-truck and pop-up operators
The problem
- ·Paper comment cards are dead — nobody fills them in.
- ·Angry diners skip the manager and go straight to Yelp or Google.
- ·You get a vague average review score but no idea which shift, dish, or server is the problem.
How it works
- 1
Print a QR code on table toppers, receipts, or the bill folder.
- 2
Diners scan, rate the meal 1–5, and tap submit — 10 seconds total.
- 3
High scores route to your Google review page.
- 4
Low scores open a private: 'What went wrong?' — sent straight to the manager on duty.
- 5
Dashboard by location, shift, and day to see where issues cluster.
Example question
“How was your meal?”
Threshold: 4/5 — ratings at or above this number route to the review page; below this number trigger a private follow-up.
Questions
Will diners actually scan a QR code?
Most will. Post-pandemic, QR-code menus trained diners to scan at the table. Response rates of 15–30% are realistic for a well-placed QR; paper comment cards usually sit below 2%.
Can I track per-server or per-shift performance?
Yes — use a different QR code per server or shift, or include a server ID in the URL parameter. Responses stay linked to the code scanned, so you can slice by whatever dimension matters.
Does this work for takeaway and delivery?
Yes — put the QR on the receipt or the inside of the takeaway bag. For delivery apps, include the feedback link in your order confirmation email.
Matching template
Satisfaction rating template (1–5 stars)
Collect a 1–5 star rating from your audience.