Who it's for
- Dental, optometry, and medical clinics
- Physiotherapy and chiropractic practices
- Veterinary clinics
- Cosmetic and wellness practices
The problem
- ·Long CAHPS-style surveys are too much for a quick follow-up visit.
- ·Bad experiences end up on Google or Healthgrades before the practice hears about them.
- ·You want to know if it was the front desk, the wait, or the clinician — paper forms never tell you.
How it works
- 1
Send a one-tap rating email the day after the visit.
- 2
Patients rate the visit 1–5 — zero account, zero friction.
- 3
High scores route to your Google, Yelp, or Healthgrades listing.
- 4
Low scores open a private comment: 'What could we have done better?' — routed to the practice manager.
- 5
Dashboard segments by clinician, location, and visit type.
Example question
“How was your visit with us today?”
Threshold: 4/5 — ratings at or above this number route to the review page; below this number trigger a private follow-up.
Questions
Is this HIPAA-compliant?
The poll itself doesn't collect protected health information — it's a rating and an optional open-text field. As long as you don't ask about diagnosis or treatment details in the question, you stay outside HIPAA's scope. For stricter compliance needs (including BAA), speak to us before rolling out.
Will patients actually fill in a survey after their visit?
Response rates of 20–40% are normal for a one-tap rating sent the day after the visit. That's dramatically higher than paper or long-form digital surveys, because the whole thing fits in one thumb tap.
Can I segment by clinician?
Yes — create one flow per clinician, or tag the send with the clinician name. The dashboard shows trends per segment so you can spot consistent outliers either way.
Matching template
Satisfaction rating template (1–5 stars)
Collect a 1–5 star rating from your audience.