Who it's for
- Dental, optometry, and medical clinics
- Physiotherapy and chiropractic practices
- Veterinary clinics
- Cosmetic and wellness practices
The problem
- ·Long CAHPS-style surveys are too much for a quick follow-up visit.
- ·Bad experiences end up on Google or Healthgrades before the practice hears about them.
- ·You want to know if it was the front desk, the wait, or the clinician — paper forms never tell you.
How it works
- 1
Send a one-tap rating email the day after the visit.
- 2
Patients rate the visit 1–5 — zero account, zero friction.
- 3
High scores route to your Google, Yelp, or Healthgrades listing.
- 4
Low scores open a private comment: 'What could we have done better?' — routed to the practice manager.
- 5
Dashboard segments by clinician, location, and visit type.
Example question
“How was your visit with us today?”
Threshold: 4/5 — ratings at or above this number route to the review page; below this number trigger a private follow-up.
Questions
Is this HIPAA-compliant?
It depends on how you send it. A QR code patients scan on their own phone needs no patient data from you. Emailing or texting your patient list is different: patients' names and contact details are protected health information, so any tool that sends those messages for you needs a signed Business Associate Agreement (BAA). Talk to us before uploading patient contacts. Either way, ask about the visit, never about a diagnosis or treatment.
Will patients actually fill in a survey after their visit?
Far more than fill in a paper form or a long survey: the whole thing is one tap. Send it within a day of the visit, while it's fresh, and to every patient.
Can I segment by clinician?
Yes — create one flow per clinician, or tag the send with the clinician name. The dashboard shows trends per segment so you can spot consistent outliers either way.
Matching template
Satisfaction rating template (1–5 stars)
Collect a 1–5 star rating from your audience.