Who it's for
- Customer support teams
- Ops leaders tracking CSAT or NPS
- Small SaaS teams without a dedicated CX tool
- Agencies with recurring client work
The problem
- ·CSAT buried inside your helpdesk never gets filled in.
- ·A generic survey tool treats every ticket the same.
- ·You only hear from customers when they're furious.
How it works
- 1
When a ticket closes, add the customer to a daily send segment.
- 2
We email a one-tap 1–5 rating the next morning.
- 3
High scores thank the customer; low scores ask 'What went wrong?'
- 4
Managers see per-agent rating trends in the dashboard.
- 5
Export to CSV if you want to join it to ticket data.
Example question
“How did we do on your support request?”
Threshold: 4/5 — ratings at or above this number route to the review page; below this number trigger a private follow-up.
Questions
Can I tag responses to a specific support agent?
Add the agent name in your segment metadata or include it in the send. Responses stay linked to the original contact, so you can cross-reference.
Does it integrate with Zendesk or Intercom?
Not natively yet — today you export closed-ticket emails and paste them in or sync via segments. Direct integrations are on the roadmap.