Who it's for
- Boutique fitness studios (yoga, HIIT, cycling)
- Gym chains and big-box clubs
- Personal trainers with a recurring client base
- Online fitness and coaching programs
The problem
- ·Member churn usually happens silently — the cancellation is the first signal.
- ·Long class surveys annoy members and get ignored.
- ·You don't know if it's the instructor, the time slot, or the equipment that's driving frustration.
How it works
- 1
Send a one-tap rating after each class, or on a monthly cadence for members.
- 2
High scorers route to your Google review page or a referral program.
- 3
Low scorers open: 'What would make your next visit better?'
- 4
Segment by instructor, class type, and time slot.
- 5
Spot hesitating members before their renewal date and intervene with a personal check-in.
Example question
“How was today's class?”
Threshold: 4/5 — ratings at or above this number route to the review page; below this number trigger a private follow-up.
Questions
Should I send after every class or only monthly?
After every class for boutique studios (once per 5–10 classes feels about right). Monthly rollups for big-box gyms where per-class feedback is overkill. A hybrid — monthly check-in plus occasional post-class — works for most.
Will instructors push back on per-instructor ratings?
Some will. Frame the data as aggregate and directional — not as individual performance reviews. The goal is to improve the class experience, not create internal scorecards.
Can I trigger the survey from my booking software?
Yes — use our webhook to trigger a send when a class completes. Zapier, Make, or a native integration (where available) cover most booking tools.
Matching template
Satisfaction rating template (1–5 stars)
Collect a 1–5 star rating from your audience.